Frequently Asked Questions
- How many first aiders do we need in the workplace?
- How long does a first aid certificate last?
- Are all first aid training providers registered with the Health & Safety Executive?
- Do you cater for individuals?
- Do you provide on-site training?
- Will I be notified of when my certificate expires?
- When will I receive my certificate?
- What payment methods do you accept?
- What is included in the course fee?
- What experience will the trainer have?
- What If I’m not happy with the training?
- Do you keep my records?
- I have lost my certificate – can I get a replacement?
- How do I book a course?
- How soon do I need to book a course?
- Can I contact FRT after the course if I still have a query?
- How many people are on each course?
There is no single straightforward answer to how many first aiders or appointed persons that are required in your workplace. All work environments are completely different and therefore have completely different risks. Consideration has to be made for the amount of employees on each site, the nature of work, the layout of the workplace, are there any shift workers employed, how many members of the public have access to your work premises. This latter list is by no means exhaustive. It is the employers’ responsibility to perform a risk assessment on the workplace and ensure there are adequate trained personnel in the workplace to deal with any incidents that may arise. The HSE do have guidelines in place to assist with this risk assessment process and are freely available on their website. Feel free to click on this following link, which will take you to their site. http://www.hse.gov.uk/pubns/indg214.pdf
All HSE first aid at work course certificates are valid, under current HSE guidelines, for 3 years. First Rate Training will honour this validity on all other first aid courses unless specified otherwise.
Any first aid training provider that offers the HSE First Aid At Work Courses, should be approved by the HSE to train those courses. You should not hesitate to contact the HSE to confirm the training providers bona fide status with them. First Rate Training’s Approval Number is 63/03 and as such, encourages our clients to check their validity with the HSE.
We cater for individuals within the South Wales area, but currently cannot cater for them outside of this area.
Yes. This is our speciality. Providing that you have an adequate training room that is comfortable, warm, ventilated, have adequate rest facilities and require a course purely for your employees, we can provide the training at your premises. We may require you to provide us with room dimensions and photographs if possible.
Yes. All course delegate details are held by First Rate Training on a database, but cannot and will not forward these details to any other third party. As we hold your details, we will inform you in due course when your certificate will be expiring.
Certificates are forwarded to the person whose name appears on the booking form, after the course has been successfully completed and in any eventuality, when payment has been received. Certificates are generally issued within 4 weeks of course completion.
We currently only accept payment by cheque and through BACS. Cheques should be made payable to First Rate Training and forwarded to the address as it appears on the booking form. Should you require making payment via BACS, please contact us to obtain our banking details. Our banking details will only be sent to bona fide companies that have already made a booking with ourselves.
The course fee includes all instruction, assessments, course manual and any other handouts, venue hire fee if appropriate and any registration fees. Should you require First Rate Training to organise refreshments and food, you must specify this at the time of booking.
Most of our trainers are serving members of the UK’s emergency services and as such, will have vast experience from dealing with people on the ‘frontline’. Our trainers will not rely on textbook cases! Most trainers will have at least 5 years training experience, although First Rate Training will always periodically monitor their trainers on their instructional methods and techniques. Don’t be alarmed if an officer from First Rate Training suddenly appears on your course.
In the unusual event that you are unsatisfied with an element of our services, please contact the Directors of First Rate Training to express your concerns. All comments are dealt with professionally with an aim to satisfy our clients.
As mentioned in point 7, all course delegate details are held on both paper methods and digital media. Under no circumstance will any information be passed onto any third party. When you complete an individual registration form at the commencement of a course, the course trainer will look through each form, to ensure that he is aware of any medical conditions / allergies that any course delegate may have. This is done purely for the course attendee’s safety and welfare.
Of course you can. All you need to do is forward us your full name, address and date of birth and the course title and dates which you attended, including a cheque to the value of £5.00 and we will forward you a replacement certificate within 4 weeks.
If you follow this link, our Bookings page will take you through the booking procedure, but should you have any problems, please contact us by any of the means listed in Contact Us page.
First Rate Training must notify the HSE at least 28 days in advance of any HSE First Aid At Work course that we intend running – with this in mind – we require the same notification from our clients. The sooner that you make a reservation, the greater guarantee you have of obtaining the dates, which suit you, the customer, most.
Yes. We encourage all course delegates to keep in touch with us. Whether you have a query a few months after your course has completed, or you wish to advance your skills and make arrangement for a further course, or should you or your colleagues have had to use your newly acquired skills – we would love to hear from you.
To enable course delegates to receive the maximum attention needed, First Rate Training adopts the HSE guidance on 12 persons per instructor. Should you require booking a course for more than 12 persons, please contact us where we can discuss placing an additional instructor on the course.
Approved for Grant Aid